『The UX Debt No One Tracks: Emotional Debt』のカバーアート

The UX Debt No One Tracks: Emotional Debt

The UX Debt No One Tracks: Emotional Debt

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Most teams obsess over technical and design debt while ignoring the silent killer of customer trust: emotional debt. It builds every time a user feels confused, betrayed, or overloaded, and it slowly erodes the relationship long before churn shows up in your metrics. This article breaks down why emotional debt is the most dangerous form of UX decay and why companies need to track it with the same rigor they give roadmaps and releases.

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