In this episode, Kaitlyn and Kim continue their series on authentically showing up as a therapist, focusing on the challenges of late cancellations, frequent reschedules, and repeated no-shows. They explore how to hold boundaries while staying compassionate, clinically effective, and human.

Kaitlyn and Kim share strategies for navigating these situations, including how to balance flexibility with accountability, when and how to apply fees, and how to approach conversations with clients in ways that are respectful, empathic, and professional. They discuss how patterns of missed sessions can communicate important clinical information and why maintaining consistency supports therapeutic progress for both clients and therapists.

Key Takeaways:
• How to differentiate between late cancellations, frequent reschedules, and no-shows
• Understanding when flexibility is appropriate and when to hold boundaries
• Communicating scheduling expectations clearly from the first session
• Using missed sessions as an opportunity to explore client needs and engagement
• Balancing therapist self-care and empathy while maintaining professional structure
• How supervision can support boundary-setting, accountability, and clinical reasoning

Connect with us:
Website: Keystone Therapy Group
Instagram: @KeystoneTherapyGroup
Supervision:
⁠https://keystonetherapygroup.com/supervision/⁠

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Disclaimer:
This podcast is for educational purposes only and is not a substitute for clinical supervision. All information shared represents our own opinions and should not be taken as legal or clinical direction. All therapy skills discussed should be used within the scope of your experience and with appropriate clinical supervision.

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