In this episode of the Savvy Dentist Podcast, Jesse is joined by Lachie Smart - entrepreneur, adventurer, medtech CEO, and record-breaking pilot - to explore the mindset behind navigating complexity and leading through chaos.

At just 18 years old, Lachie became the youngest person to fly solo around the world in a single-engine aircraft. Since then, he’s led a globally distributed medtech company, advised major organisations like Salesforce and McDonald’s on emerging leadership, and sat on NFP boards focused on innovation and national resilience.

But what underpins all of this? For Lachie, it’s End Game Thinking — the ability to plan with the finish line in mind, while staying adaptable in the face of uncertainty. This conversation is packed with insights on how to lead teams, manage your own mindset, and build resilience for whatever chaos comes next.

• [00:00] Introducing Lachie Smart and the story behind his solo world flight
• [02:20] The mindset shift from “just doing” to thinking with the end game in mind
• [04:55] Why chaos is inevitable — and what great leaders do about it
• [07:38] Planning a global flight: dealing with worst-case scenarios
• [11:00] What End Game Thinking looks like in business and practice ownership
• [13:35] How to prepare your team for complexity without creating confusion
• [17:00] The difference between leading through uncertainty vs managing it
• [20:02] The cost of avoiding hard decisions and the myth of waiting for clarity
• [22:15] Advice for emerging leaders: start with purpose, not just tactics
• [25:14] Leadership beyond business: how Lachie applies this thinking across sectors

• Lachie Smart website
• Connect with Lachie on LinkedIn
• Follow Lachie on Instagram
• • Join the free Savvy Dentist Facebook Group
  • Follow Dr Jesse Green on LinkedIn
  • Visit Savvy Dentist website
  
  

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25

In this episode, Jesse Green is joined by Rob Markey, co-creator of the world-renowned Net Promoter Score (NPS) and co-author of The Ultimate Question 2.0. Together, they explore how dental practices can harness the power of customer loyalty to drive sustainable growth.

Rob unpacks the differences between satisfaction, loyalty, and advocacy, and explains why emotional commitment, not just repeat visits, defines true loyalty. With practical insights into staff engagement, pricing, patient experience, and reputation-building, this episode is packed with tools for turning your patients into passionate advocates.

• [00:01] Why customer loyalty is more than repeat business, and why it matters
• [04:04] Loyalty vs. satisfaction
• [08:20] Loyalty, advocacy, and the rare brands that inspire devotion
• [13:39] Why internal culture and staff advocacy are key to external loyalty
• [26:24] Jesse’s four-step framework for generating word-of-mouth referrals
• [28:42] The role of pricing in perceived value and patient expectations
• [33:04] The “trap” of elevated expectations and how to manage them.

• Rob Markey website
• Connect with Rob on LinkedIn
• • Join the free Savvy Dentist Facebook Group
  • Follow Dr Jesse Green on LinkedIn
  • Visit Savvy Dentist website
  
  

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25

What does it take to not only survive extreme trauma, but to thrive and lead with purpose on the other side of it? In this episode, Jesse chats with Noliza, a mother of five, award-winning keynote speaker, entrepreneur, philanthropist, and survivor of unspeakable adversity. From childhood abuse and homelessness to near-death experiences and systemic injustice, Noliza’s story is not defined by trauma, but by transformation.

Despite unimaginable adversity, Noliza forged a path to global impact by building from scratch again and again. These aren’t business school theories - they’re field-tested systems born from crisis and refined over 25 years of turning nothing into something.

She shares how she rebuilt her life from the ground up using powerful frameworks forged in real-world crisis: The Power of Nothing, The Conviction Effect, and The One-Day Reset. Whether you're facing adversity, leading a team, or navigating personal reinvention, this episode offers practical insights on resilience, self-responsibility, and the true nature of healing.

• [00:00] Introduction and the power of storytelling through lived experience
• [02:21] Noliza’s early trauma and its lifelong ripple effects
• [10:37] How repeated trauma shaped her nervous system and healing path
• [13:30] Inner child work and what "doing the work" actually looks like
• [17:04] The cost of staying in relationships where you’re not seen
• [20:05] Parenting from a place of truth, strength, and independence
• [22:10] From brokenness to becoming a global keynote speaker
• [24:52] Boundaries, triggers, and self-protection as a core responsibility
• [29:49] Curating your circle
• [33:48] Building a healthy relationship with yourself, step by step
• [37:46] What a true reset looks like and how to start again tomorrow
• [40:36] Why mindset is everything.

Norliza's website

My Mind Hub website

Norliza's book Conviction

Connect with Norliza on LinkedIn

Norliza on Instagram

• Join the free Savvy Dentist Facebook Group
• Follow Dr Jesse Green on LinkedIn
• Visit Savvy Dentist website

Mentioned in this episode:

Transformational Training for Dental Practice Teams

If you want to grow your practice, you need a high-performing team - but training takes time, effort, and resources you often don’t have. That’s why we created the Savvy Dentist Team Training Bundle - a 12-month program packed with five powerful courses, including our Practice Manager Masterclass, Front Desk All Stars, Hygiene & Therapy Heroes, Treatment Coordinator Training, and the Million Dollar Dentist course. Each course is delivered live via Zoom, and you’ll also get access to past recordings, so you can onboard new team members anytime without starting from scratch. Want to scale your practice and build a winning team? Click on the link and join the waitlist.

Team Training Bundle Sept 25