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In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

The Island of Yew is divided into five kingdoms, the central of which, Spor, is a place ravaged by crimes and robbers. One day, a young girl, Sesely, living in the nicer kingdom of Heg, is enjoying a picnic with some companions. A fairy comes down and begs them to help change her into a human. Sesely and her friends, amazed, obey her orders and soon they find themselves in the company of a young man, named Prince Marvel. Prince Marvel desires to go on adventures and become a hero, which he is able to do easily enough in crime-ridden Yew.

Snuggle with the kids and listen to one story a night! Contains 15 children’s prayers to share, too. Christian parents will enjoy listening to these heartfelt, inspiring, and often humorous stories about the ups and downs of daily life in today’s contemporary Christian families, written by other Christian parents. Stories provide great lessons on faith, love, forgiveness, charity, and family.

Gary Paulsen takes listeners along on his maiden voyage, proving that ignorance can be bliss. Also really stupid and incredibly dangerous. He tells of boats that owned him, good, bad, and beloved, and how they got him through terrifying storms that he survived by sheer luck. His spare prose conjures up shark surprises and killer waves as well as moonlight on the sea, and makes listeners feel what it’s like to sail under the stars or to lie at anchor in a tropical lagoon where dolphins leap, bathed in silver.

At the height of World War II, the famous writer Ernest Hemingway sought permission from the U.S. government to operate a spy ring out of his house in the Cuban countryside. This much is true... It is the summer of ’42 and FBI agent Joe Lucas has come to Cuba at the behest of J. Edgar Hoover to keep an eye on Hemingway. The great writer has assembled a ragtag spy ring that he calls the “Crook Factory” to play a dangerous game of amateur espionage. But then Lucas and Hemingway, against all the odds, uncover a critical piece of intelligence - and the game turns deadly.

From one of Fine Homebuilding's best-loved authors, Larry Haun, comes a unique story that looks at American home building from the perspective of twelve houses he has known intimately. Part memoir, part cultural history, A Carpenter's Life as Told by Houses takes the reader house by house over an arc of 100 years.

The Weekly World News team uncovers the definitive and faux-tastic story of Bat Boy, from his hardscrabble origins in the caves of West Virginia to his global influence in the 21st century. Going Mutant reveals how Bat Boy has heeded a call to service that has embarrassed less forthcoming mutants.

For Paul Callaway and his wife, Sara, moving from the East Coast to a quiet midwestern town was a major adjustment. Right from the start, Paul has tried to fit in. He's played golf with the guys. He's even joined the Neighborhood Patrol, grabbing a flashlight and a walkie-talkie to make these neatly tended streets even safer. Then Paul makes one mistake - and now they want him gone. But nothing could have prepared Paul and Sara for the quarrel that has erupted between Paul and a neighbor.

With his epic novels of alternate history, Harry Turtledove shares a stunning vision of what might have been - and what might still be - if one moment in history were changed. In the Worldwar and Colonization series, an ancient, highly advanced alien species found itself locked in a bitter struggle with a distant, rebellious planet: Earth. For those defending the Earth, this all-out war for survival supercharged human technology, made friends of foes, and turned allies into bitter enemies.

Set in the same universe as the Worldwar series, the Colonization series brings us to Earth in the 1960s, where four superpowers rule: the United States, Russia, Nazi Germany, and the aliens of the Race.

Baree was the son of a grey wolf and a black dog, born in the vast Canadian wilderness. He learns about nature and his fellow animals by trial and error; fighting with owls and playing with beavers. Being alone in the wild, he desperately seeks to join a pack of wolves, but they see him as a dog, and he is driven away.

David Innes is a young man who has just inherited a large mining company. An eccentric inventor, Abner Perry, convinces Innes to underwrite a project to build an 'iron mole,' claiming it will make them both wealthy. The mechanical beast works well, actually too well. On the maiden voyage, instead of digging for a few minutes and returning, they plunge straight through the earth's crust into the 'inner world' of Pellucidar.

Ryan D'Agostino wanted to know how the extremely wealthy in America got that way. So he asked. Knocking on 500 doors in 20 neighborhoods in the most affluent ZIP codes in America, D'Agostino met with 50 regular (but very rich) men and women who welcomed him in and shared some of their most difficult financial decisions, toughest setbacks, greatest strategies, most triumphant moments, and deepest insights into what it means to have money.

Along with the volcanic destruction of Pompeii and the 1906 San Francisco earthquake, the Lisbon quake of 1755 is one of the most destructive natural disasters ever recorded. After being jolted by a massive quake, Lisbon was then pounded by a succession of tidal waves and finally reduced to ash by a fire that raged for five straight days.

Before he grew up and became one of Washington's most respected reporters and editors, Andrew Ferguson was, of all things, a Lincoln buff, with the photos hung on his bedroom wall to prove it. Decades later, Ferguson's latent buffdom is reignited. In Land of Lincoln, he embarks on a curiosity-fueled coast-to-coast journey through contemporary Lincoln Nation, encountering everything from hatred to adoration to opportunism and all manner of reaction in between.

Prepare to meet the most seductively female and the most shockingly fatal of femmes fatales, brought to you by 17 of today's finest authors of mystery and suspense fiction. Award-winning editor Otto Penzler presents a collection of short and sizzling masterpieces of kisses and kiss-offs, gams and gats, published for the first time anywhere.

In New York, there's a troll under the Brooklyn Bridge, a boggle in Central Park, and a beautiful vampire in a penthouse on the Upper East Side. Of course, most humans are oblivious to this, but Cal Leandros is only half-human. His father's dark lineage is the stuff of nightmares - and he and his entire otherworldly race are after Cal.

Mark Gillen has the storybook life other men dream of, complete with a beautiful wife and an adoring five-year-old daughter. Then his wife announces she's leaving him. And taking their daughter with her. The other man is a famous film director with unlimited funds and the keys to stardom and wealth for Paula. How can Mark begin to compete? But the most bitter blow comes when he is kept from seeing his daughter because of false charges....

Why You Think the Way You Do traces the development of the worldviews that underpin the Western world. Professor and historian Glenn S. Sunshine demonstrates the decisive impact that the growth of Christianity had in transforming the outlook of pagan Roman culture into one that—based on biblical concepts of humanity and its relationship with God—established virtually all the positive aspects of Western civilization.

Determined to save an innocent man from death and unlock the mystery of his own wife’s murder, Lije Evans faces racism, betrayal, and international terror in Swope’s Ridge, the harrowing second book of the Lije Evans Mysteries series.