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This episode of WFM Unfiltered goes deep into the heart of every planner’s frustration — why no one listens to the WFM team. And to help us unpack that truth, Irina is joined by Jason Bartram, a global workforce planning leader at eBay, with decades of frontline experience in turning chaos into strategy.

Jason doesn’t just talk about planning; he talks about what it takes to make it matter. From the importance of defining clear responsibilities to the power of trust-based leadership, he walks through the hidden habits that separate good operations from great ones. He drops truth bombs about the limits of data, the myths around “perfect planning,” and why too many contact centres still run in a constant state of fire-fighting.

But this episode isn’t just about problems — it’s full of solutions. Learn how to build influence across silos, use AI without losing your human edge, and drive change that actually sticks. Jason’s perspective is refreshingly direct, disarmingly honest, and deeply rooted in real-world results.

For any workforce planner, team lead, or operations leader wondering why their voice isn’t being heard — this is the episode you need. It’s practical. It’s punchy. And it might just shift how you show up at work.

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Show Links:

• RightWFM website: www.rightwfm.com
• Email: Irina@rightwfm.com
• Podcast email: WFMUnfiltered@gmail.com
• Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share
• YouTube Channel: www.youtube.com/@WFMUnfiltered?sub_confirmation=1

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