What should an office manager focus on in a multi-location practice
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What should an office manager focus on in a multi-location practice
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In this episode, we answer a listener question about what an office manager's responsibilities should look like in a multi location practice, and we unpack why the real issue is less about a fixed task list and more about creating clear leadership structure, accountability, and consistent communication.
Chad shares how his practice approaches management across five locations by focusing managers on observation, training, patient flow, and 1:1 meetings rather than filling in for frontline staff, while we also discuss the importance of using data and tools to remove subjectivity, build culture intentionally, and help owners understand that investing time in leadership outside the exam lane is often what allows a practice to grow more profitably and sustainably.
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Resources:
Arlo Cameras
Learn more about Partners in Profit
Download the Practice Owner's Financial Toolkit
20/20 Money Ultimate Financial Success Masterclass
OD Mastermind Interest Form
Check out Adam's new book: How to Buy an Optometry Practice
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