If you’re wondering whether it’s really worth building systems before you’ve booked your first client, this episode is your answer.

In this episode of The Operations Fix, I sit down with Amber Howard, short-term rental expert, interior designer, and solo CEO, to talk about what happened when she stopped winging it and got serious about setting up her back-end.

Amber thought she needed to wait until her business was bigger. But once she set up her systems? She booked her first $2K client in less than two weeks — all while working a 9–5.

Whether you’re brand new or feeling behind in your business, Amber’s story will show you what’s possible when you take the time to get your business ready for growth.

Here’s what you’ll learn:

• Why Amber almost delayed setting up systems and what made her change her mind
• The exact tools and tech she used to get organized and look polished
• How her new systems helped her confidently sign a high-ticket client (with no hesitation from the client)
• The small but powerful mindset shift that helped her treat her business like it was ready for growth, even before it technically “was”

Links mentioned in this episode:

• Amber’s Full Case Study
• Amber's Website
• Join the Operations Advisory

If you’re dreaming of starting a second business but feel stuck in the day-to-day chaos of running your first one, this episode is exactly what you need.

In Episode 5 of The Operations Fix, I dive into how you can structure your systems to free up the time and mental energy needed to pursue your next big idea. Whether you’re a multi-passionate entrepreneur or simply know you’re meant for more, this episode lays out exactly how to make it happen—without sacrificing the quality of your first business.

Here’s what you’ll learn:

• Why documenting your service delivery process is the key to consistent results.
• How to hire doers to take client work off your plate.
• The power of having an oversight leader in your business.

Links mentioned in this episode:

• Book Our Done-For-You Systems Service
• Join the Systems for Solo CEOs Advisory
• Take Our Free Quiz

If you’ve ever wondered how the world’s most successful franchises manage to stay consistent, efficient, and wildly profitable, this episode is for you.

In this episode of The Operations Fix, I take a look back at my very first job at McDonald’s. While it wasn’t exactly glamorous, working at this billion-dollar food chain gave me insight into the systems and strategies that drive business success. From the power of documentation to why customer service matters more than the product, you’ll discover actionable tips you can apply to your own business.

Here’s what you’ll learn:

• Why documenting even the smallest tasks leads to better consistency and efficiency.
• How defining clear roles simplifies hiring and onboarding.
• Why customer service is the true secret to long-term success.

Links mentioned in this episode:

• Book Our Done-For-You Systems Service