Welcome to Episode of I'm The Gaffer!

Host Gavin Coyle sits down with James Hatfield, Chief Revenue Officer at LiveSwitch.com, to explore how live video + AI is transforming construction sites. From remote inspections to instant AI diagnostics, James reveals how contractors are skipping truck trips, cutting change orders, and boosting profit — all with the smartphone already in your pocket.

Sponsored by Hustro.com, the simplest construction management software for inspections, compliance, and real-time reporting.

• Live Video on Site – See what your crew sees in real-time via SMS tap.
• AI Co-Pilot – 30-second HVAC diagnosis from video? Done.
• Remote Management – Skip the drive, fix issues faster.
• Full Video Documentation – Every pipe, wire, and punch list is recorded forever.
• Customer Transparency – Share build progress with one link.
• Scale Smarter – Make Yourself Redundant, Build to Sell.

1. Live Video = Next-Level Walkie-Talkie – See what your foreman sees, instantly.
2. AI Diagnoses in Seconds – Upload a 30-sec clip → get a full report.
3. No More Truck Trips – Project Managers Resolve Issues Remotely.
4. Video Documentation = Gold – Prove work, train teams, win disputes.
5. Build to Sell – Make yourself redundant or stay stuck.
6. Data Moat = Future Value – Every video feeds your AI advantage.

• [00:16] Hustro.com – Construction’s simplest management tool
• [00:26] James reinvents 911 with pocket cameras
• [01:24] From painting crews to Inc. 500 tech exits
• [03:17] Accidental entrepreneur → tech scaling
• [04:42] Lessons from power washing → redundancy
• [06:37] Exited to KKR → Inmates to Entrepreneurs
• [10:30] “Make yourself redundant” – freedom mapping
• [12:55] Build to sell — even if you never do
• [15:49] Lean growth: Outsource low-value tasks
• [18:18] Hustro.com – Streamline inspections & compliance
• [19:46] LiveSwitch powers Super Bowl, NBA, 911
• [20:42] SMS tap → instant live video from any phone
• [22:31] AI turns 30-sec clip into full HVAC diagnosis
• [26:42] Senior techs guide juniors via live video
• [29:06] Full video record of every build phase
• [31:01] “Contractors aren’t anti-tech — tech’s anti-contractor”
• [33:19] AI co-pilot for punch lists, code checks, training
• [37:37] Lone worker safety via live video stream
• [39:29] “Play with AI — it’s just a new power tool”
• [42:47] Data moat: Every video = future AI fuel
• [46:07] Contact James on LinkedIn → Share this episode first!
• [47:06] Hustro.com – Track, control, analyze — all in one

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Website: https://www.liveswitch.com/

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Coupon: Use code "Gaffer10" for 10% off at checkout!

About LiveSwitch: LiveSwitch is the world-leading communications platform for small businesses and...