Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK.

Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025.

It sounds like an Iron Maiden song. On the 25th of November in the year 2025 the ECCCSAs will be 25...

Leigh talks about the judging process and the value of the awards to the growth of the wider industry in addition to talking about the logistics of arranging such a large event - the award ceremony itself features over 1,200 attendees from 44 different countries.

https://www.linkedin.com/in/leighhopwood/

https://www.ccma.org.uk/

https://ecccsa.com/

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Summary:

Leigh Hopwood joins the pod to talk about the European Contact Center and Customer Service Awards, celebrating its 25th anniversary on November 25, 2025. The awards, which attract over 1,200 attendees from 44 countries, are judged by industry experts and feature rigorous criteria. Leigh emphasizes the importance of the judging process and the event's role in fostering industry growth and learning. The conversation also touches on the logistics of organizing such a large event and the significance of the awards in recognizing excellence in customer service.