Welcome to another episode of "Patients Win," the podcast where healthcare gets real and personal stories take center stage. In this episode, you´ll hear from Justin Shuman, a healthcare executive whose professional life has been devoted to building patient-centered solutions and navigating the complexities of population health. But everything changed when he found himself on the other side of the system, as a patient fighting to be heard, facing 712 days of misdiagnoses and dismissal despite clear signs that something was wrong.

Joined by hosts Troy Reichert and Dr. Jonathan Bushman, Justin Shuman shares his deeply personal journey, the frustration and despair of feeling invisible within a system he thought he understood, and how his own experience has redefined his career and passion for advocating for the most vulnerable. Together, the group unpacks the challenges of groupthink in medicine, the gap between data and individual experience, and the enormous impact of empathy and patient-centered care.

Through honest conversation, heartfelt stories, and actionable insights, this episode is a powerful reminder that at the end of every spreadsheet and clinical guideline, there is a real person whose life hangs in the balance. If you believe healthcare should be about people first, you’re in the right place. Let’s dive in.

Timestamps:

00:00 "Healthcare Innovation and Population Gaps"

03:21 "Dismissed Symptoms, Delayed Diagnosis"

09:31 "Bias in Patient Care"

11:07 "The Power of Medical Dismissal"

16:06 "Healthcare Journey and Impact"

17:36 Balancing Healthcare Costs and Humanity

23:28 Healthcare Frustration and System Failures

24:33 "Trauma, Support, and Data Gaps"

28:56 "Healthcare Access and System Gaps"

31:48 "Healthcare: Beyond the Spreadsheets"

35:09 "Patient-Centered Care Over Payment"

40:37 "Your Story Matters, Justin"

42:54 "Embracing Life After Diagnosis"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”