『Charity shops - the real story: Changing landscapes and online opportunities - with Robin Osterley OBE』のカバーアート

Charity shops - the real story: Changing landscapes and online opportunities - with Robin Osterley OBE

Charity shops - the real story: Changing landscapes and online opportunities - with Robin Osterley OBE

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 Charity shops are often talked about but rarely understood — so this week we’re joined by Robin Osterley OBE, outgoing Chief Executive of the Charity Retail Association, to explore what’s really happening on the high street.Robin has led the CRA through retail turbulence, COVID, rising costs and huge shifts in public behaviour. Fresh from receiving his OBE, he shares a clear and honest picture of the charity retail landscape - what’s changing, what’s working, and where the real opportunities are.In this episodeWhy reports of mass charity shop closures are misleadingThe rise of bigger, better “superstores” and what’s driving the changeWhy profitability matters more than everThe cost challenge: wages, NI, inflation and volunteer shortagesWhat really sells in charity shops (and what doesn’t)The impact of fast fashion on donations and wasteHow online platforms, reselling and AI are opening new opportunitiesThe huge social value generated by charity retailRobin’s advice to charities considering expanding into retailSector NewsA Donor Code of Conduct?The Chartered Institute of Fundraising calls for a code following new data showing fundraisers — particularly women — reporting unacceptable behaviour from donors.Key TakeawaysCharity retail isn’t declining — it’s evolvingLarger stores and better curation are improving profitabilityOnline resale is supporting, not undermining, charity retailFast fashion is the biggest operational challengeCharity shops remain powerful community hubs and sustainability championsFor every £1 invested, over £7 of social value is createdWith the right model, retail can be a major strategic asset for charitiesUseful LinksCharity Retail Associationhttps://www.charityretail.org.ukChartered Institute of Fundraising – https://www.ciof.org.ukThe Charity Shop Gift Cardhttps://www.thecharityshopgiftcard.co.ukBritish Heart Foundation – Online Shophttps://www.bhf.org.uk/shopEmmaus UK – Social Enterprise & Superstoreshttps://emmaus.org.ukShelter – Charity Shops & Visual Merchandising Workhttps://england.shelter.org.uk/shopOxfam Online Shophttps://onlineshop.oxfam.org.ukGet involved:Listen to The Charity Show on Spotify, Apple Podcasts, or your favourite platformEmail us at ⁠⁠⁠⁠⁠⁠thecharityshowpod@gmail.com⁠⁠⁠⁠⁠⁠⁠⁠⁠Send a voice message to TheCharityShow⁠⁠⁠Find every link you need: ⁠⁠⁠⁠⁠⁠https://linktr.ee/thecharityshow⁠⁠⁠ ⁠⁠⁠Enjoyed the episode? Leave a five-star review and follow/subscribe to support the show!💡 If you enjoyed this episode, hit follow or subscribe on your podcast app, and please leave us a five-star rating — it helps more people find conversations with real charity experts across the UK.This episode is produced by ⁠⁠⁠The Good Studio⁠⁠⁠ – Creating great content for good causes.From podcasts and campaigns to film and copywriting, The Good Studio helps charities tell powerful stories that make people care.👉 Find out more at ⁠⁠⁠www.thegoodstudio.co.uk ⁠⁠
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