『#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert』のカバーアート

#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

#229: 100% Guest Satisfaction Through Smart Hospitality Operations | with Will Gilbert

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In this episode, hosts Steve Carran chat with Will Gilbert, Co-Founder of Bodhi, live from the trade show floor at The Hospitality Show in Denver, Colorado.

Will shares the original “aha moment” behind creating Bodhi — a platform born from 25+ years of systems integration and a real-world need for hotels and mixed-use properties to manage smart devices under one pane of glass. What began as one-off software has evolved into a global solution trusted by integrators, manufacturers, resorts, and hotels worldwide.

In this episode, we cover:

  • How a single high-end property inspired the creation of Bodhi
  • Why being manufacturer agnostic is Bodhi’s biggest competitive advantage
  • The tech behind predicting and preventing guest experience issues
  • How BodhiGPT, GuestGPT, and their AI Super-Agent enhance operations and 5-star reviews
  • Expansion into the multifamily & residential market

From AI-powered automation to quarter-million data messages per second, Bodhi is transforming how properties manage systems, respond to guest needs, and create unforgettable stays.

Whether you're running luxury hotels, select-service properties, or multifamily communities — this episode is packed with insight into the future of smart operations.


Watch the FULL EPISODE on YouTube: https://youtu.be/NeThDs6pbbs


Links:
Will on LinkedIn: https://www.linkedin.com/in/will-gilbert-0348586/
Bodhi: https://www.gobodhi.com/


For full show notes head to: https://themodernhotelier.com/episode/229

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

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