『#220: LeNoble Lumber (con’t) – 3 Generations Strong』のカバーアート

#220: LeNoble Lumber (con’t) – 3 Generations Strong

#220: LeNoble Lumber (con’t) – 3 Generations Strong

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 LeNoble has prided itself, since generation #1, that because it is hard to do, it has to get done. Then mastered the how... Dave Young: Welcome to the Empire Builders Podcast, teaching business owners the not-so-secret techniques that took famous businesses from mom and pop to major brands. Stephen Simple is a marketing consultant, story collector and storyteller. I'm Stephen's sidekick and business partner, Dave Young. Before we get into today's episode, a word from our sponsor, which is, well, it's us, but we're highlighting ads we've written and produced for our clients. So here's one of those. [Tapper's Jewelers Ad] Rick: Told you, Brian. Brian: Told me what? Rick: This is part two of last week's episode. Brian: Oh, yeah. And it was getting good. Rick: If you missed it, go back and listen to part one first. Take it away, fellas. Stephen Semple: There's got to be some really interesting, unique challenges to delivering your products and whatnot in Manhattan. Dan LeNoble: Yeah, Manhattan, it's just tough dealing with the congestion, the amount of people and everything like that. It is not an easy place to do it. If it was easy, everyone would do it. But what we've spent a lot of time and resources doing are hiring the right people to do the job. And Ben does a lot of our hiring as well as a few other key people in our organization and finding people that want to do it the right way, don't want to cut corners, don't want to, I'm going to park the truck on the corner here and they can come find me. Getting good drivers, good yard guys, that's the world of difference. It's simple to say no, but how do we get to yes. Stephen Semple: That's interesting. Dan LeNoble: And getting those key people has really been, I think that's what transforms us. I think our people are our single greatest asset that we have. Everyone around us it makes our life that much easier because of their skill and professionalism. Jessica LeNoble: Our dispatch team is incredible when it comes to navigating what truck goes where if there was a mistake, how to fix it. And there's never... I shouldn't say never, but there's not a blame game. If I go downstairs and I'm like, "Hey, this happened." The first thing out of the dispatcher's mouth is, "All right, what do we have to do to fix it? How do we get this done so that way they're happy?" Stephen Semple: Well, in this dispatch thing, I just want to give some background that people may not realize is in the construction space, in the home services space, I have lots of clients who are in the suburbs of a city, whether it's Philadelphia or Toronto or Vancouver or Los Angeles, who will say, "Yeah, we do not go into the downtown core because it's a pain in the neck. It's too hard. It's too difficult. There's all these challenges." I think both Jessica and Dan, you guys hit the nail in the head. What you're recognizing is one of your competitive advantages is dispatch. And also people getting that parking around the corner and they'll find us ain't good enough. You've got, yes, the city's challenging and you just have to overcome that challenge. Jessica LeNoble: We've never been outside of the city, so this is what we know. Stephen Semple: Right. Right. Dan LeNoble: I think also one of the things that is giving them the tools to use, and what I mean the tools in this case is just some of the logistics with trucks. It's easier to just have these massive tractor trailers that you can load up with however many stops and it just goes on its run. But when you're dealing with these narrow city streets and you have to make these sometimes, not huge deliveries, having a smaller truck that's nimble and can actually maneuver gives you a little advantage. So for a company our size, we're operating 42 vehicles that range anywhere from little box trucks up to those big trailers and everything in between.
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